Terms of Service

If you are an individual, you must be a resident of one of the world countries/regions and at least 18 years old, or the age of majority in your country/region of residence to open an individual account and use the Knowtwork services.

Please read carefully all of the terms and conditions of this user agreement, the terms of these policies and each of the other agreements that apply to you.

We may amend this user agreement and any of the policies listed above from time to time. The revised version will be effective at the time we post it on our website, unless otherwise noted. If our changes reduce your rights or increase your responsibilities we will post a notice.

By continuing to use our services after any changes to this user agreement or any of the other applicable terms, agreements, or policies listed above, you agree to abide and be bound by those changes.

If you do not agree to the revised terms and conditions, you must stop using the Knowtwork services, close your account and terminate your relationship with us without cost or penalty. This user agreement will continue to apply to your previous use of our services.

Knowtwork is a social knowledge share services provider and acts as such by creating, hosting, maintaining and providing our Knowtwork services to you via the internet. Our services allow you to communicate, view posts and interact with anyone with a Knowtwork account and, where available, to provide payments for additional services.

For the purpose for which you specifically provide the personal information to us, including, to respond to your inquiries, to provide any information that you request, and to provide customer support.

We may collect information related to your use of our Products. We may use this information for legitimate business reasons, including without limitation to recommend products, services or functionality that may interest users, to test and improve our Products and to protect and enforce our rights under the Agreement. We may also pass this information to our third-party providers for the same purposes.

In addition to usage information we collect under these Terms, you agree that we will be entitled to create and distribute aggregate statistical and database compilations derived from your use of the Products and your Content, including demographics, site traffic, usage information, viewing and navigation patterns, and user characteristics. We may use such information for commercial purposes, provided that such aggregate compilations will not identify your individual users.

You acknowledge that we may use artificial intelligence, such as generative artificial intelligence, machine learning, algorithms or language models ("AI Technologies") to develop code and improve, support, and operate our Products. We use these technologies as tools to assist our engineering and support teams, not to replace our human judgment. All code, content, or other materials developed with the assistance of AI Technologies are subject to human review and validation for quality and security.

When we offer AI-powered products or services to you, any AI-generated outputs are provided for informational purposes only and remain subject to your human review and validation for quality and accuracy. We will not use your confidential information to train any third party, or public generative AI models without the express written permission of you, your employer, or our Client, as applicable, that uses Knowtwork AI services.

The Products may include data, software, and services from third parties.

You must:

(i) ensure we have up-to-date contact and billing information for your Order;

(ii) provide detailed, accurate and sufficiently complete information, specifications, and instructions in a timely manner;

(iii) ensure you are permitted to allow us to use and modify your equipment, systems, software and Content as required to provide the Products;

(iv) maintain then-current minimum technical requirements to access the Products, as applicable;

(v) obtain our approval in advance for all third party software and APIs used with our Products and obtain necessary licenses, consents, approvals, and support required from third parties for all third party software and APIs accessible via our Products.

You must not:

(i) introduce any malicious software into Knowtwork IP or the Knowtwork network;

(ii) run or install any computer software or hardware on the Products or network;

(iii) scrape data from the Products; or

(iv) disable or bypass any functionality or restrictions within the Products.

Unless expressly permitted under a mutually agreed written agreement with us, you must not use and access the Products and apply AI Technologies:

(i) with any of your technology platforms or systems; or

(ii) to generate content, such as code, languages, software, services, text, voice, audio, graphics, illustrations, workflows, images, videos or other outputs, in any form or media.

Unless expressly permitted elsewhere in the Agreement, you may use the Products for your Internal Use only and shall not:

(i) sell, sublicense, distribute, display, store, copy, modify, decompile or disassemble, transform, reverse engineer, benchmark, frame, mirror, translate or transfer Knowtwork IP in whole or in part, or as a component of any other product, service or material;

(ii) create a derivative database or otherwise access and use Knowtwork IP to create any derivative works, services or products (including tools, algorithms or models) that compete with or provide a substitute for a product offered by Knowtwork or its third party providers;

(iii) perform penetration testing;

(iv) perform any text or data mining or indexing of the Products or any underlying data;

(v) use the Products or underlying data in conjunction with any third-party technology; or

(vi) allow any third parties or unauthorized users to access, use or benefit from Knowtwork IP in any way whatsoever.

For the avoidance of doubt, the exercise of legal rights that cannot be limited by agreement under applicable laws is not precluded.

You are responsible for any violation of Applicable Laws or regulation, or violation of our or any third party rights (including unauthorized use) related to:

(i) your Content or your instructions to us;

(ii) your combination or modification of Knowtwork IP or use of Knowtwork IP with any other materials;

(iii) your failure to install updates we have provided to you; or

(iv) your breach of the Agreement.

You are also responsible for Claims brought by third parties receiving the benefit of the Products through you. If you use the Products in breach of these Terms, you must delete or destroy any infringing material on our request. You must reimburse us if we incur costs or suffer losses due to a breach of these Terms.

We will inform you in accordance with Applicable Laws if we become aware of any unauthorized third party access to your Content and will use reasonable efforts to remedy identified security vulnerabilities. Our Software is designed to protect your Content. However, if your Content is lost or damaged due to our breach, we will assist you in restoring your Content to the Software from your last available back up copy.

If the Software requires emergency maintenance, we make commercially reasonable attempts to provide you with as much advance notice as practical and post a notice of the emergency maintenance on the web pages available to you.

We will provide support for the reporting of problems and the handling of your questions related to the operation of Software during normal support hours as posted on Contact Us page and updated from time to time. We will handle all inquiries on a first-come, first-served basis; however, the most severe reports will be expedited when necessary.